LONDON February 10, 2011
Its remote solution for mobile devices provides smartphone and tablet users with real-time support whilst working remotely. It lets users instantly connect and support their clients from anywhere in the world. Equipped with user-friendly and intuitive user interface (UI), it supports real-time screen sharing, control, and drag-and-drop functionality on mobile devices. It also supports real-time access to information on mobile devices such as firmware, processes, applications, logs and network status (3G or Wi-Fi). Currently available for Android, Windows Mobile, Windows phone 7, Symbian, and Blackberry phones, it is equipped with extra features such as automatic updates, file transfer, and text chat. Every support session can be also captured and/or recorded to be used as video logs or training material soon.
"Using a remote support service will help reduce unnecessary on-site visits, business trips and the overall cost of customer management, not to mention saving companies time," said Mr. Hyungsu Seo, CEO of RSUPPORT. "It will not only increase customer satisfaction and company competitiveness, but also contributes to green initiatives."
Although remote support has previously mostly been offered to PC users, RSUPPORT aims to challenge this concept by reaching out to smartphone and tablet users, differentiating its services from those currently available. With proven records based on partnerships with Samsung Electronics, LG Electronics, NTT Docomo and SK Telecom, the company is already in discussion with telcos and handset manufacturers in the European market to expand its offering globally..
At Mobile World Congress, RSUPPORT will be offering visitors a chance to experience live, real-time demonstrations which will showcase its offering, including its new service.
Japan China the United States
Throughout the Mobile World Congress RUSPPORT will be based in Hall 1, stand 1G45.
Note to editor
Product Benefits - Auto-switch between 3G & Wi-Fi Depending on the optimum connection method, RemoteCall can switch networks automatically without dropping the session. - Multi-Connection Provides 3 connection methods. Optimal speed at low 3G bandwidth. Fastest speed for Wi-Fi network. USB connection, no 3G or Wi-Fi is required. - Optimised screen sharing Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality. While minimizing network traffic by using most efficient compressing algorithm. - Connect using phone numbers Connect with the agent using the device's phone number (no PIN code) and by tapping on the support icon. - SMS "Support App" Hyperlink For a device without the support App installed (Android, Windows Mobile, etc), agents can send the download link through an SMS hyperlink when support is requested. - Optimised mobile support environment It requires about 2-30% of CPU usage (ref.1GHz) and uses approx. 300Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred. Contact: Kate Boulby The Hoffman Agency Europe Dir: +44(0)20-7470-8764 Mob: +44(0)-7545-571-289