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Salesforce.com Delivers Real-Time Communication for the Social Enterprise with Chatter Messenger and Chatter Screensharing

LONDON May 22, 2012 CLOUDFORCE 2012 http://www.salesforce.com/solutions/ Chatter.com

http://photos.prnewswire.com/prnh/20050216/SFW105LOGO

Comments on the News:

  • Kendall Collins
  • Jonathan Zimmerman
  • Denis Pombriant

Chatter Messenger: Real-time Communication for the Social Enterprise

Every business is looking to increase productivity and efficiencies by enabling company-wide collaboration. Traditional collaboration technologies have failed to deliver on the promise of a connected enterprise. Instead, email, file management systems, messaging platforms and more have created islands of collaboration – preventing enterprises from reaping the benefits of true collaboration.

Salesforce Chatter eliminates islands of collaboration by enabling employees to work together on sales deals, service cases, marketing campaigns, files, dashboards – any business process – on one, trusted platform. Chatter Messenger will extend the benefits of employee social networks to secure, real-time, in-context communication. Employees will now be able to instantly connect and collaborate with colleagues by leveraging:

  • Instant Messaging:
  • Individual and Group Chat:
  • Presence:
  • Chat Roster:

Chatter Screensharing: Share Screens Instantly in Salesforce Chatter

When words aren’t enough, Chatter Screensharing will extend real-time communications by enabling employees to share anything on their screens instantly with their colleagues directly from a chat session.

Leveraging group chat and Chatter Screensharing, employees will also be able to instantly launch meetings and presentations with key teams and groups. With Chatter Screensharing, every conversation and meeting can now take place in Salesforce Chatter, all in the context of a company’s social process.

Salesforce Chatter: The Leading Enterprise Social Network

Salesforce Chatter is at the heart of the employee social network, empowering employees and making business processes social. With Salesforce Chatter, employees can access the collective knowledge of the organization, connect with coworkers, share files and conversations, and work more effectively. In less than two years, more than 150,000 active Salesforce Chatter networks have been created by companies like ADP, Nikon Instruments and Pandora, making it the industry’s leading enterprise social network. And Salesforce Chatter’s freemium model allows any company to experience the power of an employee social network for free by signing up at Chatter.com.

In a survey of more than 5,500 customers, Salesforce Chatter users reported a 33 percent increase in employee productivity, 34 percent increase in employee engagement and satisfaction, a 29 percent increase in innovation and idea generation, 26 percent reduction in email usage and a 25 percent reduction in meetings. Salesforce Chatter is transforming companies and how people get work done.

Pricing and Availability

  • June 2012
  • Chatter Screensharing is currently scheduled to be available as a limited pilot in Q3 of 2012.
  • Customers who purchase salesforce.com technologies should make their purchase decisions based upon features that are currently available.  

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Additional Resources

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SOURCE salesforce.com

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