Trying to choose between a local or national Internet service provider? Knowing your support and access needs will help you decide.
If you’re looking for a new service provider, the choice between a national ISP or local “neighborhood” provider isn’t always easy. National providers can often be accessed from local numbers across the country, and give you all the tools you need to access the Internet. Unfortunately, the “big” providers are often bogged down with busy signals during peak access times, and don’t offer very good tech support. Local ISPs can offer good service and support for less technical users. If you’re on-the-go and know your way around a PC, a national provider may be best for you. If you’re a casual home user who just likes to send e-mail to the grandkids, a small local provider may be better able to help you over the rough spots.
Formerly part of Computer Currents, Stephen J. Bigelow’s Computer Advisor column has been resurrected on computeruser.com as a daily tech tip column. Find Stephen at www.dlspubs.com.