Chat can be easily extended to any Service-now.com business or IT application and used for everything from emergency change advisory board meetings, to project management, to HR and facilities services. IT service desk professionals can increase scalability by using chat queues and can launch a chat from an incident (or any task record) or create a record from an existing chat.
The stream of actionable information in Live forms a living and breathing knowledge source that moves at the speed of its users. This knowledge collective can be shared, searched, tagged, grouped, subscribed, liked and linked as individual users curate and personalize data to their benefit. Service-now.com Live also creates an invaluable source of data allowing IT to track, analyze and act upon trending issues and topics in the first-ever IT zeitgeist.
Similar to Service-now.com Chat, Live can be used to promote collaboration for IT projects, software development, change management and anything that requires group input. With Live, IT gets social, and more relevant than ever.
Cameron Haight Jan. 21, 2011
Oct. 26, 2010
Service-now.com IT GRC
Additional Service-now.com Winter 2011 updates include:
Here is what Service-now.com partners are saying about the Winter 2011 release:
"Our service management clients routinely request help with change and configuration management compliance. Service-now.com delivers IT governance, risk and compliance automation to help our customers manage their policies, risks and controls and provides the much-needed evidence and exception trail often required by auditors. By linking ITSM technology and process with the Service-now.com IT GRC engine, our clients can easily self assess their regulation compliance."
Licensing and availability
Service-now.com offers a simple yet flexible subscription model with volume discounts available. The new applications delivered in the Winter 2011 release are provided to Service-now.com customers as part of their existing subscription license.
Feb. 4, 2011
San Diego Knowledge11 May 15