Service Executive Leadership John Hamilton
The course offers service executives the knowledge and insight necessary to design and manage the customer experience, improve both scalability and profitability and inspire employees. Topics covered include planning and strategy, developing a customer centric culture, the service factory, personalization of services and much more. Participants will prepare case studies and a service leadership project, which is presented at the closing session.
"With the economy moving into its next cycle, executives are under immense pressure to deliver profitable growth," said Hilbrand Rustema, managing director of Noventum Service Management. "The new leadership course will teach executives how to create a mature service capability that provides their customers with a unique branded experience, thereby ensuring value for money and brand loyalty."
About Service Strategies Corporation
San Diego, CA www.servicestrategies.com
About Noventum Service Management
SOURCE Service Strategies Corporation