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Service Strategies Corporation Announces Availability of New Service Executive Leadership Course

SAN DIEGO May 24, 2012 service innovation service design service transformation September 17th San Diego, CA.

Service Executive Leadership John Hamilton

The course offers service executives the knowledge and insight necessary to design and manage the customer experience, improve both scalability and profitability and inspire employees. Topics covered include planning and strategy, developing a customer centric culture, the service factory, personalization of services and much more. Participants will prepare case studies and a service leadership project, which is presented at the closing session.

"With the economy moving into its next cycle, executives are under immense pressure to deliver profitable growth," said Hilbrand Rustema, managing director of Noventum Service Management. "The new leadership course will teach executives how to create a mature service capability that provides their customers with a unique branded experience, thereby ensuring value for money and brand loyalty."

Service Executive Leadership request a course outline register online

About Service Strategies Corporation

San Diego, CA www.servicestrategies.com

About Noventum Service Management

www.noventum.eu

SOURCE Service Strategies Corporation

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