SAN ANTONIO, Texas April 27, 2012 Service Lifecycle Management ( Thursday, April 26 North America San Antonio, TX.
The "Overall Service Lifecycle Management Excellence" award recognizes a Servigistics client that has excelled in leveraging technology to integrate two or more disparate service business process flows to achieve new heights in service operational efficiency, customer satisfaction, and overall service profitability. The 2012 Overall Excellence in SLM award was presented to EMC, which leverages Servigistics Service Parts Management and Field Service extensively in their service operations.
The 2012 Servigistics "SLM Excellence" award winners are:
- Overall Excellence in SLM: EMC
- Field-Based SLM Excellence: WASH
- Depot-Based SLM Excellence: Dell
- Dealer-Based SLM Excellence: CNH
- Performance-Based SLM Excellence: Embraer
" Diane Mazuroski Danny Hale Diane Mazuroski