ATLANTA Feb. 15, 2011 Service Lifecycle Management (SLM) March 7-10 Scottsdale, AZ.
Servigistics EXCHANGE 2011 will bring together service executives and thought leaders from around the world to network, learn, and share best practices for driving customer loyalty and profitability and growth through SLM. This year’s agenda will feature keynote addresses from industry leaders, analysts and thought leaders relevant to all aspects of the Service Lifecycle: Planning, Execution, Information Management and Measurement & Control.
March 7 Tom Maher
EXCHANGE 2011 will also give participants valuable insight into how to manage key service challenges more efficiently with interactive sessions and case studies on service parts planning, field service management, service parts pricing, service logistics, and service knowledge and content management. Thought leaders from global companies such as Cisco, Dell, Embraer, EMC, GE, Komatsu, Mazda, Nissan, Honeywell, Johnson & Johnson, PACCAR, Roche, Rolls-Royce, Sears and Subaru will participate in panels, workshops and collaborative forums to exchange best practice ideas and discuss how they are transforming their service businesses to foster customer satisfaction, drive competitive differentiation, and increase profitability. This year’s EXCHANGE will also feature a new Executive Track that will focus on thought-leading content relevant to senior-level Executives responsible for service operations.
Servigistics will also hold its annual "Service Lifecycle Management Excellence Awards" during EXCHANGE 2011 to honor a prestigious group of clients who have successfully leveraged service to transform their operations and dramatically improve revenue, profitability, and customer service levels.