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SingleHop Enhances Customer Bill of Rights With More Automation

CHICAGO April 20, 2012 dedicated server Customer Bill of Rights

Andy Pace

Sample Features of the Customer Bill of Rights:

Service

Guaranteed SLA

Credit if Missed

First Response to a Support Ticket

1 Hour

5%

Updated Ticket Frequency

2 Hour

5%

Server Deployment

1 Hour

10%

Virtual Machine Deployment

15 Minutes

10%

Network and Power Uptime

100%

Sliding scale, up to 100%

The Bill of Rights dashboard also allows customers to see how well SingleHop is servicing their account. "That was an important factor we wanted to be able to showcase. If we deploy a server 30% faster than our guarantee, I want our customers to know that was the case. This is real-time data where we offer 100% transparency to every single customer, no matter wholesale or retail," added Pace.

SingleHop Behind the Numbers:

Service

Guaranteed SLA

SingleHop average

First Response to a Support Ticket

1 Hour

17 Minutes

Updated Ticket Frequency

2 Hour

43 Minutes

Server Deployment

1 Hour

48 Minutes

Virtual Machine Deployment

30 Minutes

17 Minutes

Network and Power Uptime

100%

100%

About SingleHop, Inc.

cloud hosting Chicago

Chicago

Contact:

Kevin Swan

kswan @ singlehop . com

Press Release Distribution http://www.ereleases.com

 

SOURCE SingleHop, Inc.

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