Skanska provides telecommunications, gas, power and water companies with infrastructure and asset management services. Of critical importance to Skanska’s clients and prospects is the ability to drive productivity without compromising customer service excellence by quickly and seamlessly blending in ‘real time’ planned and reactive emergency work. To achieve this, Skanska turned to ClickSoftware to optimize the deployment and control of hundreds of engineers in the field.
ClickMobile also provides a two-way conduit allowing engineers to record important service level information in the field on their Apple devices to be fed back to the enterprise, and where appropriate the end client. "This will provide the company with critical, auditable information, eliminating the excessive administration and errors associated with paper-based systems," commented Neal.
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of ‘continuous planning and scheduling’ incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
About Skanska UK Plc
Skanska UK is a construction services business with operations in building, civil engineering, utilities and infrastructure services, piling and ground engineering, design, mechanical and electrical, hard and soft FM, PFI/PPP, ceilings and decorative plasterwork, steel decking and Communities, which delivers ModernaHus, Skanska’s low energy MMC residential solution.
Our business model is to integrate our core disciplines to deliver project solutions across our chosen market areas. By integrating all disciplines and working together with our clients, our partners and our supply chain, we make a real difference to the way construction is delivered.
Backed by the financial strength of our parent, Skanska AB, we focus totally on our customers in the UK, understanding their needs. We combine this with a "can-do" mindset to get it right first time. By continually improving the service we offer and delivering on safety, environment, quality and performance – our clients see us as the first choice of partner.
Our ability to demonstrate real responsibility to the people, organisations and environments in which we work attracts the next generation of talent who want to make a real difference.
We employ around 5000 staff and undertake over 1.5 billion pounds Sterling of work each year. All operating units have certification to the management systems ISO 14001, ISO 9001 and OHSAS 18001 and work strictly in accordance with the Skanska Code of Conduct.
Europe Latin America Stockholm, Sweden
December 31, 2009
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SOURCE ClickSoftware Technologies Ltd