NEW YORK July 14, 2011
SwimOutlet has integrated LivePerson’s live chat function into its mobile site, allowing customers to initiate and maintain a chat with an agent within the browser — all while continuing to shop on the site. SwimOutlet.com is the first online retailer to implement live chat on a mobile browser through the LivePerson platform.
The LivePerson platform enables online businesses to identify and proactively engage their visitors using the right communication channel, at the right time, which helps increase profitability and customer satisfaction. By using LivePerson’s APIs, businesses can build new applications to extend and integrate LivePerson’s core chat solutions for social media, mobility, CRM, advertising, and marketing.
LivePerson, Inc. (NASDAQ: LPSN) offers a platform that enables businesses to intelligently connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel. This "Intelligent Engagement" platform produces meaningful interactions on websites, social media, and mobile devices fulfilling customer needs and business offerings.
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SOURCE LivePerson, Inc.