Miami, FL – As part of their quest to provide the best possible customer service, penny auction site SwipeAuctions.com (Swipe Auctions) has streamlined their refund process, company officials announced today.
“Very few people want to take advantage of our money back guarantee,” said Kevin, a company spokesman. “But for those that do, we want to make it a very simple, fast and easy-to-understand process.”
SwipeAuctions.com is one of the only penny auction sites to offer a money back guarantee. Penny auctions allow their customers to purchase packages of bids to spend on auctions of popular consumer products. Every time a bid is used the price goes up by a penny and time is added to the clock. Whoever places the last bid at the end of the auction gets to purchase the product at a deep discount.
When people initially register for SwipeAuctions.com they are charged a sign-up fee. This gives them 300 bids they can use to decide if they enjoy SwipeAuctions.com. If they don’t win any auctions and decide that penny auctions are not for them, they are eligible for a full refund.
“Most people who sign up as a SwipeAuctions.com customer love the experience,” Kevin said. “But, you can’t please all of the people all of the time. We understand that a small number of people will want their money back.”
To get a refund, customers simply have to go to http://www.swiperefund.com/. Once there they simply download the refund request form and print it out. Then they need to fill out the form, sign it and send it back to SwipeAuctions.com. They will receive their refund in seven days or less after the process is completed.
“This is as easy as we can make the process,” Kevin said. “Because people pay for their sign-up fee with a credit card, our banking requirements state a signature is needed before any money can be refunded. We hope people understand and appreciate this new streamlined process.”
SwipeAuctions.com has created other ways for people to access the form. They can go to the SwipeAuctions.com home page and click on the “Money Back Guarantee” button on the bottom of the page. Customers can also go to http://swipeauctionsrefund.com/, http://swipe-auctions-refund.com/and http://swipeauctions-refund.com/ for additional information.
“This is all part of the great customer service SwipeAuctions.com has become famous for,” Kevin said. “We will continue to do everything we can to increase customer satisfaction.”