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Sword Ciboodle Harnesses Technology, Industry Changes to Provide Powerful CRM for the Fortune 500

CHICAGO GLASGOW, Scotland May 22, 2012 Sword Ciboodle Marie Curie Cancer Care

Sword Ciboodle is able to establish itself and remain a trusted CRM partner through a strong commitment to using the right blend of cutting edge technology. This is in addition to providing experienced onsite implementation teams who address the unique requirements of each customer — a specialization that goes beyond what is standard for the industry. This personalized approach also extends into continually-evolving technology such as cloud computing, in which many CRM solution providers are making customers choose between cloud environments or on-premise. Sword Ciboodle offers a hybrid cloud solution that enables organizations three options: cloud, on-premise, or a very flexible blend of both.  This empowers organizations of all sizes to leverage the environment which best meets their business need.

Sword Ciboodle is one of the only solution providers that enables organizations with complex processes to leverage existing assets, as well as integrate new channels and technologies without a complete technology platform refresh.  This flexibility can start with a standard call center implementation that evolves into a combination online chat and phone customer service offering.

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About Sword Ciboodle

Sword Ciboodle delivers award-winning, modular CRM software to contact centers worldwide for advanced customer engagement across multiple social channels. The Sword Ciboodle platform accelerates the ability to deliver consistent customer service, leading to exceptional customer experiences that reduce overall operational costs and achieve higher revenue. Sword Ciboodle’s family of product offerings can be categorized into three service bundles; be served, be solo and be social. The company and its contact center software are consistently recognized by industry analysts as one of the world’s leading customer-centric solutions; featured by the prestigious Gartner Magic Quadrant, CRM Customer Service Contact Centers, for five consecutive years.

 

SOURCE Sword Ciboodle

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