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Drishti Participates in 2nd APPCAL & CCAM Expo 2009 Held at Kuala Lumpur, Malaysia

Gurgaon, India, November 27, 2009 --( Drishti-Soft Solutions participated in 2nd APPCAL & CCAM Expo 2009 held at Sunway Resort Hotel in Kuala Lumpur, Malaysia from 4th to 6th November 2009. The event saw leading Contact Centre Professionals and industry experts from APAC present and discuss current and future trends of global Contact Center industry. The exhibition hall hosted over 50 exhibition booths showcasing an array of Customer Relationship Management (CRM) and… [Read More...]

Concorde Communications, U.S. Based Answering Service, Proves to be a Reliable Telephone Answering Service for American Companies

Many call centers are based in other countries, such as India, and rely on the Transatlantic Telephone Cable to provide their services to U.S. customers. To the dismay of many American businesses, this can result in telephone support being down for undetermined periods of time if there are ever any problems with the underwater cable or general employee issues with the offshore call center, such as a language barrier. [Read More...]
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