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Managed Services: Importance and Types of Services That May Be Outsourced

Managed Services may be defined as running a set of services for a client on agreed outcome, measured as Service Level Agreements and Key Performance Indicators for a fixed price. Frank Johnson elucidates the concept further and explains the different types of IT based managed services.

A vendor offering managed services may deliver and manage network-based services, applications and equipment to enterprises or other service providers. Managed service providers may be hosting companies or access providers.

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