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Fixing the Customer!

The first step in fixing the customer's to listen. Completely listen to what the end user is trying to tell you.In today’s ever-changing market, the service provider must seek new ways to separate themselves from their competition. Sales forces are under increasing pressure to gain ground in markets that seem to be at saturation, and customer retention is a must. One of the keys to customer retention is the ability of a technician to “fix the customer”. Communication is the key to this process, and I have a few pointers that may help.

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