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Payback Power: ROI Drives Unified Communications Implementation

As businesses consider their IT budgets, a growing number of organizations are deploying unified communications (UC) solutions – integrated voice, data, messaging, conferencing, and collaboration services over converged networks.  The reason?  Return on investment.  In fact, a recent CDW report found that UC implementation rates doubled from 2010 to 2011, with 16 percent of organizations fully implemented today.  Meanwhile, 76 percent of organizations that have fully implemented UC and track return on investment (ROI) say that ROI has met or exceeded their expectations – up five percent since 2010. 

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