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Service Level Agreements

Managed Services: Identifying Benefits and Avoiding Risks

The new outcome-based technology outsourcing service model known as Managed Services indeed supports Information technology’s newly acquired role as a business growth enabler. But how are companies coping up with this new paradigm shift of IT outsourcing? Frank Johnson finds out. Managed services may be hailed as the best model for [Read More...]

Digital Fuel Speeds ITSM Excellence with Out of the Box SLM Solution for Service Desks

Digital Fuel®, the leader in IT Service Management (ITSM), today launched their Pre-Defined Service Level Management solution for Service Desks. The hosted, fully managed solution provides a complete out of the box SLM solution for Service Desks that contains pre-defined reports, dashboards, service level objectives (SLOs), data interfaces and best practices for running IT services in a customer-centric way. [Read More...]
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