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Ventana Research

Ventana Research 2009 Leadership Award Winners Announced

PLEASANTON, CA, December 17, 2009 /24-7PressRelease/ — Ventana Research announced the winners of the 2009 Leadership Awards, recognizing those organizations that have most effectively delivered business success using people, process, information and technology best practices. The Leadership Awards recognize pioneers and leaders – [Read More...]

Ventana Research Delivers Agent Performance Management Benchmark Research

Ventana Research today released the findings of its trailblazing benchmark research on Agent Performance Management (APM). This research from the leading business research firm is the first quantitative research to assess the maturity and direction of this emerging discipline for managing contact center agents and the extended workforce handling a business's customer interactions. [Read More...]
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