The rapid growth company has seen annual revenue double in recent years, said Mike Bott, head of engineering. "We implemented TeamSupport just ahead of a huge managed services contract for a major new client; they had a hard requirement for a customer portal and ticketing system … we were able to demo that and it was a big part of our winning the business from a giant ‘household name’ competitor." TeamSupport’s automated SLA (Service Level Agreement) tracking and effortless email integration are empowering users across Talon’s software development, systems engineering, operations, and sales groups. "TeamSupport has tightened-up workflows [and] provides upward visibility by subscribing people to customer tickets in the system." See the full case study at http://teamsupport.com/case_study13.php
"We designed TeamSupport to help client companies improve communication and collaboration between internal silos, as well as with their external customers," said company CEO Robert C. Johnson. "We are very pleased to report on Talon Data Systems’ successful use of our product to grow their business and enhance the customer experience."
Used by customer support and help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.
TeamSupport.com contact: Eric Harrington / [email protected] – 800-596-2820 ext.806
Customer contact: [email protected] – 888-661-6898
TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based Muroc Systems, Inc. (http://www.MurocSystems.com), a holding company focused on developing productivity enhancing software products delivered via the Software-as-a-Service (SaaS) model.
About Talon Data Systems
Talon Data Systems, Inc. is a value-added integrator of high speed storage and networking systems. The Los Angeles-based company designs, installs and supports solutions ranging from small attached storage systems to petabytes of SAN (storage area network) and clustered NAS (network attached storage). Talon also manufactures NetFlight, billed as the industry’s fastest WAN (wide-area network) transfer appliance. With over 100 years of combined professional experience in data storage and networking workflows, the Talon team provides engineering and support services, plus a selection of best-of-breed products to handle large amounts of data. Clients include media & entertainment enterprises such as Comcast/NBC Universal, DirecTV and E! Networks, as well as vertical markets like logistics and medical research. Offices are located across the United States and in Europe.
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