TeamViewer GmbH, a leading provider of solutions for online communication and collaboration, has just released TeamViewer Manager for Mac, an innovative database tool designed to store support session details. Goeppingen- TeamViewer GmbH, a leading provider of solutions for online communication and collaboration, has just released TeamViewer Manager for Mac, an innovative database tool designed to store support session details. Created for large companies and demanding call centers, TeamViewer Manager is designed to record session information for quick recall and increased client service in a secure environment.
Recognizing the Mac community as a key market, TeamViewer is committed to creating solutions compatible with this platform. Specifically engineered for large enterprises, TeamViewer Manager is included as part of the Premium license.
With TeamViewer Manager, supporters can quickly establish remote sessions to computers which run the free Host Module or QuickSupport option, with a single click. Trouble shooting, online collaboration or online presentation is all possible through the TeamViewer connection.
To build database details for efficient client service, TeamViewer Manager is able to store client information in files and folders organized by the supporters. Support session start and finish times are automatically saved, providing companies with exact session duration. This duration is especially important when companies bill on an hourly rate, which can be entered and stored for each customer.
TeamViewer Manager also records which supporter completed the session, for simply and straightforward future reference. Additional fields can be added to TeamViewer Manager, making the solution a customized fit for a variety of organizations. Session details, hardware specifications, ID, passwords and any other notes the supporters would like to include can all be securely stored for a complete database which can be referenced quickly and easily.
"We are pleased to extend TeamViewer Manager to the Mac community," begins Dr. Tilo Rossmanith, Founder and Director of TeamViewer GmbH. "TeamViewer has always been a cross-platform solution, and offering TeamViewer Manager for Mac underlines our commitment to this operating system," finishes Rossmanith.
Like all TeamViewer solutions, TeamViewer Manager maintains the highest possible security standards. TeamViewer works behind firewalls, enabling information sharing without compromising computer security.
TeamViewer Manager is available as part of the Premium or Corporate license key, which can be bought with a one-time payment and downloaded at www.teamviewer.com .
About TeamViewer GmbH
TeamViewer GmbH, founded in 2005, is fully focused on the development and distribution of high-end solutions for online communication and collaboration. Available in fourteen languages, TeamViewer boasts several million installations all over the world. TeamViewer GmbH is privately held and has been profitable from the first day of operations.
For more information about TeamViewer please visit: www.teamviewer.com