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TeleHealth Services Strengthens Hospital Customer Service Around Interactive Patient Engagement System

RALEIGH, N.C. April 25, 2012 TIGR University (TIGRU) web portal interactive patient engagement solutions

George Fleming

The enhanced customer web portal was developed in direct response to a growing need for automated self-service tools that help expand access to timely and detailed information on the many uses of interactive patient engagement systems. The TIGRU portal enhances TeleHealth’s existing technical and customer support options, providing secure, 24/7 access to important system information and news. Upgraded features include the ability to submit and track additional questions for patients, view support content such as implementation guides, review the latest system features and follow TIGR’s interactive spokesperson, Eddie the Patient Education "TIGR" as he "guides" customers across several social media platforms.

"The TeleHealth mission has always included providing the best customer service experience in the industry," continued Fleming. "The new TIGRU portal is a great addition to this already strong foundation. It provides extended options allowing more of our clients to realize the benefits of interactive, personalized patient care. This, in turn, will improve patient outcomes and satisfaction, and will play an increasingly significant role in achieving optimal levels of the new Medicare and Medicaid quality ratings and reimbursement strategies."

About TeleHealth Services:

With more than 2,500 healthcare clients across the country, TeleHealth Services is the nation’s leading provider of integrated technology and communications solutions for the healthcare market. Combining 50+ years of healthcare expertise and partnerships with industry-leading manufacturers, TeleHealth Services is uniquely positioned to offer a full suite of hospital technology solutions that includes:

Raleigh, N.C.

Matt Barker

[email protected]

SOURCE TeleHealth Services

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