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The Leading Hotels of the World Selects Medallia to Run Global Guest Satisfaction Program

PALO ALTO, Calif. Jan. 25, 2011 New York Tokyo

The Leading Hotels of the World, the premier hospitality organization, offers the largest collection of luxury hotels, resorts, and spas, which range from grand palaces and intimate city hideaways to expansive self-contained resorts and private island retreats. Member hotels are known for providing life-enriching experiences through unique first-class accommodations and unmatched guest services.

Ted Teng

Karen Goldberg

Powering t he Guest Satisfaction Survey Program

The Leading Hotels of the World provides all member hotels free training and access to Medallia’s CEM platform. Medallia captures real-time customer experience feedback and makes it available through flexible and easy-to-use online reporting. With the system, member hotels are able to:

  • Quickly assess overall guest satisfaction
  • Recover at-risk guests by acting on alerts delivered moments after surveys are received
  • Improve service and product offerings by uncovering problems and identifying training needs
  • Prioritize areas of improvement by learning what aspects of guests’ stays affect satisfaction most
  • Track trends and benchmark property performance

Amy Pressman

Resources and Links

About Medallia

Media Contact:

Jasmine Teer

Medallia PR

Page One Public Relations

[email protected]

+1 (415) 321-2348

SOURCE Medallia

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