Key Findings from iWorker Survey: Desire for Mobility is Driving Growing Use of Consumer Devices and Apps in Workplace
The 2011 research is based on responses from two separate but related surveys conducted in nine countries. One study surveyed nearly 2,660 information workers ("iWorkers") within organizations, while the second study polled some 560 IT department executives and managers. The surveys were conducted in nine countries worldwide.(2)
The increasing penetration of consumer technology in the enterprise is being driven by a desire for mobility. Fifty-three percent of iWorkers surveyed say that mobile devices such as laptops, smartphones and tablets are their most critical devices for doing work, up from 44 percent in 2010. In addition, 65 percent of iWorkers say that a mobile device will be their most critical work device in 2012. Seven percent of iWorkers say that the Apple iPad will be the most critical device for doing work in 2012.
Key Findings from IT Survey: Executives Recognize the Trend, but Are Falling Further Behind in Consumerization Race
Three quarters of IT executives surveyed say that company policies allowing personal devices increase employee morale and 72 percent say that employees who bring consumer devices into the workplace are more productive.
Despite this growing awareness, however, the research found that IT departments are falling further behind in the consumerization race occurring within their organizations.
iWorkers report using smart mobile devices for business purposes at twice the rate that IT executives believe to be the case 44 percent of iWorkers report using social networks and communities for customer communication, while only 28 percent of employers believe that to be the case
From a support perspective, IT executives give their organizations poor scores for supporting consumer devices and applications in the workplace, rating themselves only 2.9 on a 1.0-to-5.0 scale. Compared to 2010, IT respondents rate themselves lower in support for employee-owned smartphones and tablets, social applications and integration of social apps with enterprise applications.
From a governance perspective, 87 percent of IT respondents report that they follow the old model of purchasing standard mobile devices for employees and paying usage charges. However, more than half of iWorkers surveyed report that they have purchased their own consumer devices for work purposes without employer reimbursement
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