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The social revolution comes to mobile workforce management technology with TOA Technologies’ ETAdirect Smart Collaboration suite

CLEVELAND May 22, 2012 mobile workforce management SmartCollaboration

Yuval Brisker TOA Technologies

"TOA Technologies is the first to make the service experience natively social, transforming how companies interact within their field service organizations and with customers. With our groundbreaking technology that contextually links everything that is happening in the field with robust, native and easy to use communications tools, TOA has created a truly social, collaborative application that seamlessly joins all stakeholders in the service supply chain."

ETAdirect Smart Collaboration dynamically and automatically connects people in the field to each other based on a variety of contextual and location-based information parameters. For example, if field workers are missing equipment while on the road, they don’t have to use a smartphone and log into email just to contact dispatch for help locating another piece of equipment. ETAdirect Smart Collaboration empowers them to quickly identify and connect with a colleague who is located nearby and has the equipment, skill and availability.

Organizations using Smart Collaboration can also:

  • Instantly find other resources in the field according to specific parameters including geographical location, equipment, skills and more
  • Process activities and inventory items, including reassigning work and transferring equipment, giving recipients the capability to accept or deny requests directly in the messages
  • Easily share details about a resource, such as a truck or specific field worker, by dragging and dropping the resource into the message box
  • Automatically and centrally log and time-stamp all communications, saving a record of the interaction in ETAdirect

"The more connected service organizations are to what’s happening in the field, the better they perform," said Brisker. "Collaboration and communication is faster and more dynamic using ETAdirect Smart Collaboration, because it reflects real-time information within a single, centralized platform. The result is a mobile workforce management solution that provides a superior and interactive user experience while driving tremendous efficiencies for our customers and, most importantly, a better service experience for their customers."

About TOA Technologies

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Yuval Brisker

SOURCE TOA Technologies

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