Co-Managed Direct Provides Outsource Partners the Same Ticket Management Functionality as Internal Staff
Tigerpaw users who utilize subcontractors to co-manage client environments or that support clients whose staff handle tier one help desk needs can now track service orders and tasks within Tigerpaw without compromising sensitive information or system security. Co-managed technicians and subcontractors may now access and update service tickets through the Co-Managed Direct (CMDirect) web portal, which limits access to assigned service orders only. This new product enables businesses to easily track subcontractor ticket status and potentially attract larger clients who are not ready to fully replace internal staff with a managed services model.
Tailoring a Mobile Solution for Intuitive Operation in the Field
Instead of simply creating a way to view the software on mobile devices, Tigerpaw developers are leveraging feedback from the Tigerpaw Customer Advisory Group (CAG) to identify what functionality is most critical while in the field, with the goal of creating a truly process-driven mobile solution with the field technician in mind.
“Our goal is to create a mobile application that supports how technicians actually use Tigerpaw in the field,” said Doug Sikora, Director of Software Development for Tigerpaw. “We are looking to configure screen functionality and optimize the application in order to enable techs to easily complete their key tasks – best supporting the off-site, user experience.”
Cloud Solution Takes Robust Fat-Client Functionality to the Web
Providing the rich customer experience of a fat client is a driving focus throughout the development of Tigerpaw’s cloud solution. Tigerpaw has partnered with a key technology company to provide its robust fat-client experience in the cloud. Each client will be hosted on their own server, with no co-mingling of data with other Tigerpaw customers. Tigerpaw will be spending the next 90 days testing the solution in various controlled environments.
“With clients depending upon Tigerpaw’s robust functionality in all areas of their business, it was vital that we found a partner who could provide our incredibly rich user experience in the cloud.” said James Foxall, President of Tigerpaw. “Now that we have that partnership in place, we are moving towards a cloud solution that offers the quality that our users have come to expect from Tigerpaw.”
About Tigerpaw Software, Inc.
For more than 25 years, Tigerpaw has designed industry leading, business-building software to help people manage technology businesses more efficiently. Tigerpaw software is a comprehensive tool for helping IT, telephony, security, Audio/Video, and POS businesses increase growth and make informed business decisions. More than 30,000 smart technology providers have substantially grown their business with Tigerpaw. The award-winning solution enables businesses to manage, automate and integrate business functions including service, accounting, CRM, inventory, sales, marketing, purchasing, and workflow within one easy-to-use system.
For more information, contact Tigerpaw at 800.704.9009; by email at [email protected]; or visit www.tigerpawsoftware.com.