TnT Expense Management, the premier global provider of Telecommunications Expense Management (TEM) and Technology Expense Management, hosted its first Annual Client User Forum during the first quarter, at their newly built, headquarters. SANDY HOOK, CT, July 16, 2009 /24-7PressRelease/ — TnT Expense Management Hosts Annual Global Client User Conference
TnT Expense Management, the premier global provider of Telecommunications Expense Management (TEM) and Technology Expense Management, hosted its first Annual Client User Forum during the first quarter, at their newly built, headquarters.
It provided an exciting opportunity for TnT’s clients, partners, and valued guests to learn through, technology demonstrations, interactive roundtable sessions, and presentations by subject matter experts. Best practices were shared with new ideas for thriving in today’s tough economic environment. It also presented an opportunity for TnT to thank its clients and showcase its new offices that optimize "Green" energy savings and provide an open gallery-like atmosphere for collaboration to provide peer networking opportunities.
The conference brought together leaders from around the globe in market sectors that included financial, healthcare, insurance, manufacturing, commercial solutions and academic institutions. The 2009 TnT Client User Forum featured high quality content with informative analyst keynote presentations from: Thomas Fitzgerald Accrete Partners, Beverly Lieberman, President of Halbrecht Lieberman Associates, Inc., Eric Goodness, Research Vice President, Gartner, and Phil Redman Research Vice President, Gartner.
There were four round table breakout sessions that targeted the most important issues telecom managers and administrators are confronting today. The first two sessions included Michael Bodetti, CEO and founder of TnT and Jeffery Cavaliere VP Billing Operations for TnT, who led a session on the Challenges of Inventory Management. A session on Financial Justifications Return on Investment was led by Joe Basili, President of Network Trends Now, and Tony Bodetti, COO and VP of Wireless Services for TnT. Michael Bodetti and Lorraine Braden-Knox, VP of Procurement and Contract Services for TnT led a session on Three Phases of Sourcing and Contract Negotiations, and lastly, Joe Basili and Lori Thomas, Vice President-Global Head of Client Services for TnT led a session on International TEM deployments.
"Our focus was to bring key executives together for an educational day of sharing key enterprise challenges and creative solutions for today’s economy. We were gratified with the positive feedback that we received from both our clients and the industry analysts that joined us onsite," said Lori Thomas, TnT’s Vice President and Global Head of Client Services. "The input our valued clients provided about their unique organizational challenges, coupled with Analysts’ feedback on global industry trends and needs has already been incorporated into our service offerings and system development programs."
TnT used this event as an opportunity to expand its leadership position in customer satisfaction in the TEM market with structured customer exchanges. One of the highlights for guests was the opportunity to see the first TEM provider Global Network Operation Center (GNOC). TnT is the first TEM provider to utilize a state-of-the-art master control center to monitor its operations and client-Service Level Agreements. "Our clients’ satisfaction is our number one priority and it is through client-focused initiatives like our GNOC and this Client User Conference, that we will continue to stay at the forefront of the industry and share in our clients’ success," added Thomas.
"I am very proud of the recognition TnT has received from clients and from the industry analysts for the quality of our services and achieving one of the highest ratings for client satisfaction in the industry." said Michael Bodetti, CEO and founder of TnT Expense Management. "This has been our focus since day one, if clients are not satisfied then nothing else about the service matters."
About TnT Expense Management:
TnT Expense Management ( http://www.tntem.com) is a premier global provider of telecommunications and technology expense management provides a complete range of high caliber, managed services designed to reduce or optimize telecom and wireless expenses for global enterprise clients in all major industries and government.
Press Contact: Carol Miklus 1-203-364-2398 or [email protected]
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