More than 400 IT professionals responded to the survey, ranking infrastructure management, security, data center consolidation, application acceleration and cloud solutions as their top five IT infrastructure priorities. Four out of 5 respondents report that they want more from their MSPs, with more value for the price, proactive management and faster response time topping the overall list of desired improvements.
The survey gauged multinational enterprises’ level of satisfaction with current MSPs across four key categories: service offerings, service delivery, service management and pricing/billing.
Service Flexibility and Expertise:
Timely Service Delivery:
Proactive Service Management:
More Value and Easier Pricing:
Complimentary Webinar Presents Survey Results
Thursday, February 24th 1 p.m. EST Brownlee Thomas
www.virtela.net/surveywebinar March 1, 2011
Virtela Technology Services Incorporated is the world’s largest independent managed network, security and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration and proactive infrastructure management – to mid-market and Fortune 500 customers around the world. Virtela offers unparalleled geographic reach to more than 190 countries through its partnerships with more than 500 carriers.
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