ISTANBUL February 15, 2011 Turkey
With "Voice Signature" technology, those Turkcell subscribers whose voices are defined by this technology can conduct transactions by calling call centers, easily and safely. The "voice signature" directs the inquiry without any detailed or additional questions being required for identification approval, thereby reducing the communication period by 20 seconds for individual subscribers and 40 seconds for corporate subscribers. Turkcell subscribers make their transactions using the personal biometric characteristics of their voice through their "voice signature", unlike the easily imitable "wet signature", making their transactions more secure.
In 2010, the company developed and launched a program called ‘Customer Check-Up’ that addresses potential customer issues before they become complaints and that establishes an infrastructure to provide proactive solutions by analyzing specific issues and customer concerns, thereby preventing the repetition of any unwanted issues.
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Turkey September 30, 2010 $1.5 billion September 30, 2010 $10.0 billion September 30, 2010 Azerbaijan Belarus Georgia Kazakhstan Moldova Northern Cyprus Ukraine September 30, 2010 July 2000 Turkey October 2010 http://www.turkcell.com.tr/en
For further information please contact Turkcell NihatNarin, Investor and International Media Relations Tel: + 90-212-313-1244 Email: [email protected] [email protected] http://www.turkcell.com.tr