NEW YORK July 19, 2011
Twee.li, which is available for free, includes Twitter management tools such as chat and a timeline of tweets. It also makes it easier to add new Twitter friends, see who mentioned the business or products on Twitter, and manage customer interactions.
"So many businesses are finding that Twitter is a highly effective way to respond to customers and provide stellar customer service, but without management tools and a queuing mechanism, the process is not as efficient as it could be," said Jairson Vitorino, CTO of E.Life. "We designed Twee.li to provide customer service departments with a tool that would support their interactions with customers via Twitter, and allow them to report on what they are doing so management has a greater understanding of their contribution."
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