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Two Ohio Contact Center And Customer Experience Management Events October 2 & December 4, 2014

CCNG announces two upcoming Improving the Customer Experience events in Ohio hosted by members Greater Cincinnati Water Work in Cincinnati on October 16th and at Fiserv in Columbus on December 4th. These CCNG events will bring together management in contact center, customer experience and customer care from the greater Ohio, Indiana and Kentucky areas from across industries to share perspectives, proven strategies and innovative best practices.

Fort Worth, TX (PRWEB) September 23, 2014

CCNG International Inc. is pleased to announce two upcoming North-Central regional events focused on Improving the Customer Experience. The first event will be hosted on October 16, by CCNG member Greater Cincinnati Water Works at their contact center operations located at 4747 Spring Grove Avenue, Cincinnati OH. The December 4th event will be hosted by member Fiserv at their contact center operations located at 6000 Perimeter Drive, Dublin OH.

The CCNG regional events bring together industry professionals looking to identify strategies and best practices for customer service, contact center and customer experience management through a peer-to-peer exchange. Attendees to these regional events value meeting with peers and interactive discussions focused on customer experience improvements in these key areas –

Call Center / Contact Center

Social Media / Social Care

Customer Feedback and Satisfaction

Self Service and Support

Customer Loyalty and Rewards

Past CCNG regional events were hosted by members including J.P. Morgan Chase, Teleflora, Toyota Financial Services, Colorado Springs Utilities, AXA, Family Dollar and Kohl’s, all showcasing their contact center and customer care operations. See photos and comments from all past events on the CCNG Facebook and Google+ pages.

In addition to these upcoming regional events, other CCNG October events are planned for Baltimore MD at T. Rowe Price on the 2nd and in Buffalo NY at AAA Western and Central New York on the 23rd.

“This will be our second and third events in the Ohio area this year and we are excited to get back to Cincinnati since our event hosted by The Kroger Company last year” says David Hadobas, President and CEO of CCNG International Inc. “October will be a busy event month for us and we are really looking forward to seeing new host members, long time CCNG members in the region and many new industry colleagues”.

This year CCNG event topics and discussion is focused on improving the overall customer experience. Attendees will be involved in a very interactive agenda to gain insights and perspectives from a wide range of industries including retail, travel, financial services, insurance, healthcare, and many more. Each event brings its own unique collection of industries represented by local and regional contact center, customer care and customer experience management.

CCNG event attendees share their thoughts about participating:

“The CCNG meetings are a great opportunity to network with industry professionals and learn what struggles they’re overcoming and how, as well as discuss new and changing Contact Center best practices. The shared knowledge, experience, and relationships are invaluable as we navigate through this ever changing industry.” Mike Kinealy, Director, Contact Center Operations – Customer Service, Sales & Road Service, U-Haul International, Inc.

“The member speakers were both enlightening and refreshing on subjects that are very current issues in my business. The round-table discussions gave us all the opportunity to share experiences and offer solutions. The networking connections with other customer care professionals in my own community will be invaluable to me.” Patricia Kaufman, VP Customer Care, Time Customer Service, Inc.

These two Ohio events in Cincinnati and Dublin will feature morning member presentations from the hosts, followed by the Open Town Hall all-attendee group discussion, thought leadership talks by CCNG partner sponsors and conclude with small group sessions and a site tour. The current CCNG partners that will be sponsoring these events include Plantronics, Five9 and VPI. A very engaging day full of insights, experience, peer perspectives and networking!

For details on how to attend this event, membership and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.

View program details at –

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:

Connect for networking and sharing best practices.

Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.

Share their experience and ideas contributing to the valuable discussion. All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit “Like” us on Facebook and follow us on Twitter @CCNGNetwork.

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