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United Concordia Dental Redesigns Online Tool to Improve Member Access

HARRISBURG, Pa. Jan. 26, 2011

Joseph Peffer

The best example of the improved ease and simplicity of the site is in the initial account summary screen, which offers a snapshot of covered members and the status of their claims, plan maximums and deductibles. This screen allows members to expand their view to get more detailed information such as claim details without opening a new page.

To increase readability, United Concordia used new fonts and added more intuitive graphics and layouts.

"The changes to My Dental Benefits lay the foundation for United Concordia to bring additional enhancements and improved usability to our website," said Peffer. "Many of the changes made to My Dental Benefits will be applied to enhance other sections in the coming months. Our philosophy is to move forward with continual improvements to provide a seamless, professional user experience."

About United Concordia

Harrisburg, Pa. $1.5 billion

SOURCE United Concordia Dental

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