CHICAGO Feb. 17, 2011 Las Vegas J.D. Power 2011 Customer Service Champions
To qualify for inclusion on this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power.
LeRoy T. Carlson
LeRoy T. Carlson, Jr.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research, as well as additional, supplemental research. This group of 40 represents the highest-performing companies that deliver service excellence to U.S. customers—both within their respective industries and across all industries measured.
In 2010, U.S. Cellular was also recognized by J.D. Power for overall call quality in the North Central Region, for the tenth-consecutive reporting period.
Chicago Dec. 31, 2010
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SOURCE Telephone and Data Systems, Inc.