ST. LOUIS Jan. 25, 2011 the United States Consumer Reports
Alan D. Ferber
Amdocs products and services will support a number of business processes, from customer ordering to service activation and billing. Products to be implemented include:
- Amdocs Customer Interaction Manager, which enables call-center agents to better serve customers and offer differentiated, personalized experiences ranging from fielding customer inquiries to rapid resolution of inquiries or issues.
- Amdocs Retail Interaction Manager, which improves the customer retail store experience by ensuring that associates in retail stores can access customers’ pricing and service plans to offer the products and services right for them.
- Amdocs Convergent Charging (Turbo Charging), which uses a single, real-time process flow for both prepaid and postpaid scenarios and offers real-time services such as usage notifications to postpaid subscribers for better insight into individual data consumption.
- Amdocs Activation Manager, which activates new services rapidly and accurately by automating end-to-end service activation as well as supporting service activation across multiple vendors.
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Amdocs’ Forward-Looking Statement
September 30, 2010 December 7, 2010