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Verizon Employee’s Quick Action During Routine Call Aids Customer Suffering Life-Threatening Emergency

LIVINGSTON, N.J. July 26, 2011 Sonja Legge

May 18 Livingston

The customer became numb, had trouble breathing and was unable to stand up, but Legge stayed on the line with her, urging her to remain calm and assuring her that help was on the way.  Paramedics soon arrived, and at the hospital, the customer was diagnosed as having suffered a mild stroke.

Paul Sullivan New Jersey

The customer has recovered and had an opportunity recently to thank Legge for her assistance.  The customer also shared with Legge a poem she had written to show her appreciation for what Legge did for her in her time of need.

The Verizon Heroes Award is one of the highest awards for heroism granted by Verizon.  It honors employees who demonstrate extraordinary courage, skill, judgment and resourcefulness in acts of heroism and unusual merit in service to the public.  All employees and retirees are eligible for the award, as are nonemployees who perform heroic deeds or services directly related to the communications network owned and operated by Verizon.

New York $106.6 billion

SOURCE Verizon

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