NEW YORK Feb. 14, 2011 Training magazine
Training magazine praised Verizon’s innovative use of video training modules, webinars, remote labs and virtual classrooms, which are an integral part of the company’s learning and development opportunities for employees.
The publication also highlighted Verizon’s growing implementation of social media to enable employees to engage and learn about new products and services. The company has created platforms called Device Blogs, Device Forums and Learning Communities, and encourages employees to be active participants. Similar to external technology blogs, the internal training tools allow employees to learn about new devices and applications, ask questions, and create and post how-to videos on ways to learn about Verizon’s products and services.
"These platforms enable our employees to become better informed and more productive in all that they’re engaged with," said Reed. "The platforms also support our efforts to encourage our workforce to look at opportunities and tackle challenges in new ways. With all of our programs, our goal is to make our great customer experience even better."
Verizon is planning to further its use of social network platforms, expanding implementation of peer-to-peer collaborations, knowledge and document-sharing tools, and new working groups that will continually look at ways to improve learning and the customer experience.
New York $106.6 billion www.verizon.com .