DENVER April 25, 2012 Virtela
Virtela’s dedicated global support team was recognized for consistently going above and beyond the expectations of the company’s customers worldwide. In 2011, 94% of customer satisfaction survey respondents were highly satisfied or satisfied with Virtela’s services, illustrating this commitment. Year after year, the company sets new industry standards for the highest levels of customer service and support, for example, proactively opening 99% of trouble tickets and resolving 95% of issues on the first call.
The company recently integrated its advanced automation and analytics capabilities into its IT infrastructure service offerings for virtualized data centers and private clouds. The service alleviates data center complexity with the latest tools, technologies and expertise to accelerate data center optimization and transformation while avoiding downtime associated with operational issues. Enterprises can select from a suite of modular services ranging from transition strategy and deployment through "Day-2 support" and ongoing 24×7 service monitoring and/or management, cutting service configuration times by an average of 90 percent, reducing data center downtime by 5x, and delivering operational cost savings of up to 30 percent.
The Stevie Awards for Sales & Customer Service are the world’s top sales, contact center, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards(SM) and International Business Awards(SM).
Winners Las Vegas, Nevada
Denver, Colorado www.virtela.net